Bulwork™ First IT/ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for one of its clients and partners – one of the biggest and most dynamic online media organisations in the UK:\n\nTECHNICAL SUPPORT SPECIALIST\n\nRequirements for the position:\n\n- University degree in Computer science or related field \n- At least 2+ years of professional experience in networking\n- Very good knowledge and experience with HTML/XHTML, SQL, XML\n- Experience with dealing with customers\n- Very good command of English language both written and spoken\n- Confident, initiative and quick thinking person is required\n- High level of IT awareness\n\nResponsibilities for the position:\n\n- Providing and managing the resolution of all incoming incidents\n- Record all incidents of the current incident logging application \n- Monitoring different incidents raised by Clients, Internal Staff and Partners\n- Assisting in the development and monitoring of current Help desk processes and procedures\n- Assisting in the production of weekly and monthly Help Desk managerial statistics relating to areas such as response times, number of incidents, etc.\n\nThe company offers you:\n\n- Excellent remuneration and additional social package\n- Great working environment – a new office in a modern building with excellent equipment\n- Health and life insurances\n- Possibility for flexible working time\n- Team of motivated young professionals\n\n\n\nConfidentiality of all applications is assured! Only short-listed candidates will be contacted!\n\nBulwork Bulgaria ltd. - IT Recruitment Agency (license No 709/10.04.2007 from MLSP exp. 10.04.2012)

If you are interested in, please, send your application in English including the reference number via e-mail DIRECTLY to: \n\nnina.trifonova@bulwork.com