Novell, Inc. (Nasdaq: NOVL) delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers around the world reduce cost, complexity and risk. With our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates mixed IT environments, allowing people and technology to work as one.\nFor more information, visit www.novell.com and http://www.novell.com/company/\n\n\nPurpose/Job Summary: \nProvide technical support for Novell\'s customers using Novell products.\n\nLocation: Prague, Czech republic (generous relocation package offered)\n\nDuties and Responsibilities:\nTroubleshoot and resolve technical support issues.\nDocument solutions to known issues.\nAdvocate customer requests and offer innovative ideas to improve product quality.\nDevelop a working knowledge of applicable technical support debugging tools.\nBuild and enhance relationships of trust with the Novell Technical Services(NTS) Worldwide Support organization and other organizations within Novell upon whom NTS is dependent.\n\nMinimum Qualifications:\nDegree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required.\n\nRequired Skills:\nSoftware troubleshooting skills\nCustomer service skills\nWritten and verbal communication skills in English and German or English and French or English and Spanish\nAbility to analyze technical issues.\nAbility to prioritize tasks and manage time efficiently\nAbility and willingness to learn new technologies, expand knowledge and solidify expertise in the the Information Technologies field.\n\nPreferred Qualifications:\nSome experience with Novell products – eDirectory, GroupWise, NetWare, OES, ZENWorks\nExperience with Linux – SuSE, RedHat, etc.\nBackground in administering and troubleshooting Linux\nTechnical certifications – LPI, CNE, CLP, CLE, NCE\n\nDisclaimer: This job description is intended to describe the majority of duties, skills and abilities necessary to meet the requirements of this position. This description is not intended to be an exhaustive list of all requirements and is subject to change at any time.\n\nDisclaimer: This job description is for informational purposes, to describe the primary duties, skills and abilities necessary to meet the requirements of this position. This description is not intended to be an exhaustive list of all requirements or essential functions; it is subject to change at any time.\n\nNovell is an equal opportunity employer and an advocate for workforce diversity.

If interested, please send your CV to the following e-mails:\nUlrike.Friedrich@novell.com, Galina.Georgieva@bulwork.com